Privacy Policy

Effective Date: 15 December 2025
This policy describes how Air Cambodia (MultiAirlines) collects, uses, shares, and protects personal information on aircambodia.multiairlines.com.

1. Introduction

We respect your privacy and aim to be transparent about how data is handled across booking, payment, and support flows.

2. Information We Collect

  • Identity & contact information (name, email, phone).
  • Booking details needed to issue tickets and manage itineraries.
  • Transaction references (payment status, IPG transaction IDs, timestamps).
  • Technical data (IP address, browser/device info, basic logs).
  • Support communications (messages sent via forms or email).

3. How We Use Information

  • To process bookings, ticketing, and provide travel services.
  • To support changes, cancellations, refunds, and disputes.
  • To prevent fraud and secure our platform.
  • To improve user experience and service reliability.
  • To meet legal and regulatory obligations.

4. Payments & IPG

Card payments are handled through third-party payment gateway providers (IPG) and/or acquiring banks. We do not store full card numbers or CVV on our servers.

  • Payment data is transmitted securely (SSL/TLS) to the IPG.
  • We keep payment references needed for reconciliation/refunds/disputes.
  • Refunds follow IPG/bank rules and timelines.
If your IPG needs it: add “PCI DSS: We rely on PCI-compliant processors and do not store sensitive authentication data.”

5. Cookies & Analytics

Cookies help run the site and measure performance. You can manage cookies through your browser settings.

6. Sharing & Disclosure

  • Payment processors/IPG and banks for transaction processing.
  • Airline/GDS/service partners for booking fulfillment.
  • Vendors supporting hosting, monitoring, and customer support under confidentiality.
  • Authorities when legally required.

We do not sell personal information.

7. Security

We use reasonable technical and organizational safeguards (access control, monitoring, encryption in transit). No system is perfect, but risk is actively managed.

8. Retention

Data is retained only as needed for service delivery, legal compliance, accounting, and dispute handling.

9. Your Rights

Depending on your jurisdiction, you may request access, correction, or deletion (subject to legal limits). Contact: [email protected]

10. Children

Services are not intended for children under 16. We do not knowingly collect children’s personal data.

11. Changes

We may update this page from time to time. Updates will show a revised effective date.

12. Contact

  • Email: [email protected]
  • Support page: Contact Us
  • Address: Level 3, Latifa Tower, Sheikh Zayed Road, Trade Center 1, PO Box: 252150, Dubai, U.A.E